Refunds

When we refund

• Within 14 days of payment, if the code hasn't been entered on any device yet. Full amount, no questions asked.
• Any time you were charged twice for the same order.
• Any time the code doesn't open the pack and we couldn't fix it.

Once a pack is open, the legal 14-day right to withdraw no longer applies: before paying, you agreed to get access right away (article 13 of the Law "On Consumer Rights Protection"). Still, write to us if something's wrong and we'll sort it out.

How to ask

Write to the email in Contacts and include:

• the order reference from the WayForPay receipt (it is also on the page that showed your code);
• what you bought and why you're asking for a refund.

We reply within [FILL: 3] working days. The money goes back to the same card through WayForPay; when it shows up depends on your bank (usually a few working days).

What happens to the code

After a refund, the code stops working on every device and the packs lock again.

Your rights

These terms don't limit your rights under consumer protection law. The full terms of purchase are in the Public offer.